Privacy Policy

Effective 14 November 2026

Uncomplicated is a conversation card game for couples, friends, families and yourself, published by JAIZE Tech ("we"). This policy explains what the Uncomplicated app collects, why, and the choices you have.

In short: you can play without an account. If you create one, we store your email, your name (if you give it), the questions you save, the decks you play and your credits, so they sync across your devices. The app sends usage statistics that are not linked to you, and you can turn them off. You can choose to watch short video ads (from Google AdMob) to earn credits; in the EU and UK we ask for your consent before showing ads. We never sell your data.

1. What we collect

If you create an account (optional)

Your email address, an optional display name, and an account ID. You can sign in with email and password, or with Google. We never see your password; Google Firebase Authentication handles it.
The questions you save as favorites and the decks you play (with the date). These are stored in your account so they sync between the app and the Uncomplicated web app.
Your credits: your balance and which rewards you have already collected (for example the daily gift).

Credits

Credits are an in-game currency used to play the paid decks. You earn them by playing, through daily gifts and by watching optional video ads. They cannot be bought, sold or exchanged for money and have no cash value.
Without an account, your credits are stored only on your device. With an account, they are stored in your account.

Video ads (optional, you choose to watch them)

Ads are provided by Google AdMob. When an ad is loaded or shown, Google collects information such as your device's advertising ID, device and app information, IP address and how you interact with the ad, to show the ad, measure it, prevent fraud and, where you allow it, personalise ads.
In the EU, the UK and Switzerland, a consent message from Google asks for your choice before any ad is requested. You can change it at any time in the app (Settings → Privacy → "Ad privacy choices").
You can reset or delete your advertising ID in your phone's settings (Android: Settings → Privacy → Ads).
Google's use of this data is described at policies.google.com/technologies/partner-sites.

Anonymous usage statistics (on by default, can be turned off)

Events such as screens opened, decks and cards played, the language you chose and settings changed.
Basic device information: device model, operating system version, screen size, app version and device language.
A random ID created on your device. It is not linked to your account, email or name.

Like any internet connection, sending these statistics exposes your IP address to our analytics provider, which may use it to estimate an approximate location (country or city). We do not use it to identify you.

Stored only on your device

Your preferences (language, sound, statistics choice) and, if you play without an account, your saved questions, history and credits. Uninstalling the app removes them.

The app does not access your contacts, photos, camera, microphone or precise location.

Our website

The website has no forms, cookies or analytics. Like any website, our hosting providers process your IP address to deliver the pages.

2. Why we use it

To run your account and sync your saved questions and history.
To keep your credits and rewards, including across your devices when you have an account.
To show the video ads you choose to watch, and give you their reward.
To understand which decks and features are used, fix problems and improve the game (usage statistics).

Legal bases (for users in the EU/UK): performing our service to you (account, sync and credits), your consent (ads, as asked by Google's consent message), and our legitimate interest in improving the app (usage statistics), which you can object to by turning statistics off.

3. Who processes it

Google Firebase (Authentication, Cloud Firestore and Hosting) stores accounts, saved questions, history and credits.
Google AdMob provides the optional video ads and Google's consent message (see "Video ads" above).
PostHog (EU cloud, servers in the European Union) receives the usage statistics.
Microsoft Azure hosts our website.
Google Play distributes the app and may collect data under Google's own privacy policy.

We do not sell your data. Apart from the ads you choose to watch (provided by Google AdMob as described above), we do not share your data for advertising. We would only disclose data if the law requires it.

4. Your choices

Turn off statistics: in the app, Settings → Privacy → "Share anonymous usage".
Ads: watching ads is always optional. In the EU/UK, change your ad consent in Settings → Privacy → "Ad privacy choices".
Delete your account: in the app, Settings → Account → "Delete account" (tap twice). This deletes your account, email, name, saved questions, history and credits right away. You can also request deletion by email.
Access or correct your data: email us at the address below.

If you are in the EU/UK, you also have the right to data portability, to restrict processing, and to complain to your data protection authority.

5. How long we keep it

Account data (including credits) is kept until you delete your account. Usage statistics are kept only as long as they help us improve the app; they are not connected to your account. Data collected by Google for ads is kept under Google's own policy.

6. Security

Data is encrypted in transit (HTTPS). Account data is protected by Firebase security rules so that only you can read or change it.

7. Age

Uncomplicated is intended for people aged 16 and over. The "Parents & Kids" deck is meant to be played by an adult together with a child, on the adult's device. We do not knowingly collect data from children under 13. If you believe a child has created an account, contact us and we will delete it.

8. Changes

If we change this policy, we will update the date above and, for important changes, tell you in the app.

9. Contact

JAIZE Tech · abdellah@jaizetech.nl